Returns & Exchanges
At Icecartel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return and exchange policy for all items in their original condition.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, certificates, and protective films are intact to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of approval.
Receive Refund or Exchange
Once our quality assurance team inspects and approves the returned jewelry, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing